HeatSig Privacy Policy

Last Updated: June 22, 2025

HeatSig ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use the HeatSig app and associated services.

1. Information We Collect

a. Account Information

Your nickname, phone number, country, and optionally email address. Used for account setup, personalization, and customer support.

b. Device & Home Setup

Device identifiers (e.g., MAC address), home and area associations. Used to manage and display your connected devices in the app.

c. Wi-Fi Setup

Wi-Fi network name (SSID) and password entered during pairing. Temporarily used for device connection setup and never stored after setup.

d. Alerts & Activity Logs

Device activity like abnormal heat detection or falls. Used to notify you instantly and maintain historical logs in your app.

2. How We Use Your Information

Your information is used to:

• Set up and manage your account and devices.
• Provide alerts for safety-related events.
• Improve your experience and ensure smooth app operation.
• Respond to support inquiries.

3. Data Storage and Security

We apply industry-standard security practices to protect your data, including:

• Encryption of all data transmitted between app and server.
• Secure storage of account and device information.
• Strict access controls and periodic data reviews.

4. Your Privacy Controls

You can:

• Edit your profile, device names, and notification settings in the app.
• Request account deletion or data access by contacting us.
• Opt out of notifications at any time.

5. Data Sharing

We do not sell or share your personal data with advertisers. Your information may be processed by service providers assisting in essential operations (e.g., sending notifications), under strict confidentiality agreements.

6. Children's Privacy

This app is not designed for children under 13. We do not knowingly collect data from minors.

7. Changes to This Policy

We may occasionally update this Privacy Policy. If changes are significant, we will notify you within the app or on our website.

8. Contact Us

For any privacy-related questions, feedback, or requests

HeatSig Pte Ltd

info@cqu.mvf.mybluehost.me

+(65) 9191 7560

#03-02, 531 Upper Cross St, Singapore 050531

https://cqu.mvf.mybluehost.me/website_4aadda8f